Refund Policy

At Shop Ease, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund subject to the following terms.

1. Return Eligibility

Items may be returned if:

The return request is made within 7 days of delivery.
The item is unused, unwashed, and in original condition.
Original tags, labels, and packaging are intact.
Proof of purchase is provided.
2. Non-Returnable Items

Returns will not be accepted for:

Used or damaged products caused by the customer
Products without original tags
Customized or personalized clothing items
Clearance or final-sale products
3. Damaged or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect item

Please contact us within 48 hours of delivery with photos of the issue.

4. Refund Process

Once the returned item is received and inspected:

Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
5. Shipping Charges
Original shipping charges are generally non-refundable.
Return shipping costs may be the customer's responsibility unless the return is due to our error.
6. Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, cancellation requests cannot be guaranteed and must follow the return process.